Privacy Policy

Use of Personal Information

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you. We use your personal information as follows:

• To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to
  • help establish and verify the identity and eligibility of users;provide search results and notifications that are most relevant for you;
  • open, maintain, administer, and manage Service users profiles and accounts;
  • provide, deliver, operate and maintain the Services and other products and services that you request, including those from our selected partners;
  • link or combine user information with other personal information, such as when you use Services offered by SokyaHealth or our other contracted providers of clinical services;
  • respond to comments and questions and provide customer service; and
  • send information including confirmations, notices, updates, security alerts, and support and administrative messages.
  • For example, we use the information you provide when you register (e.g., first name, last name, the micro-site you are using) to verify eligibility for our Services.
• For research and development: We are always looking for ways to make our Services smarter, secure, integrated and useful to you. We use collective learnings about how people use our Services and feedback provided to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services; to analyze and improve our Site and/or Services (including developing new products and services); improving safety; managing our communications; analyzing our products; performing market research; for peer-reviewed and non-peer-reviewed clinical research; and performing data analytics. For example, we used information collected about how users engage with our micro-sites to design a better, more user-friendly user experience. In some cases, we may apply these learnings across all our Services to improve and develop similar features or to better integrate the Services you use. We also test and analyze certain new products, workflows, and user experiences with some users before rolling them out to all users.
• To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including sending you reminders, responding to your comments, questions and requests, providing customer support, soliciting outcomes and feedback, and sending you technical notices, updates, security alerts, and administrative messages. At times, these communications may contain protected health information if you are communicating with Sokya about your care. Depending on your settings, we send you email notifications when you or others interact on the Services, for example, when you are sent a message from your Sokya provider through our Services. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a feature or third-party app suggestion within the Services that would support your care. We also send you communications as you onboard to a particular Service to help you in using that Service. These communications are part of the Services and in most cases you cannot opt out of them as they are an integral part of our Services. If an opt out is available, you will find that option within the communication itself or in your account settings.
• To market, promote, and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, products and services offered by our selected partners, survey requests, and articles we think may be of interest to you. You can control whether you receive these communications within the communication itself or in your account settings.
• For Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us permission to do so, we share your information with a Sokya expert for the purpose of responding to support-related requests.
• For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity, identify violations of Service policies, authenticate, protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
• To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, accounting, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
• With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured client stories to promote the Services, with your permission
  • If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

We may combine all of the information that we collect with data obtained from third parties or through our products and Services. We may also collect and store information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Sokya will take reasonable precautions to protect your information from loss, misuse or alteration. Please be aware, however, that any text, email or other transmission you send unencrypted through the Internet cannot be completely protected against unauthorized interception. In particular, we want to make you aware that personal email may be unsecure, and Sokya cannot be responsible for any unauthorized access to information when information is sent to your personal email. You are not required to authorize the use of email for this purpose, a decision not to consent or to opt out of receiving these emails will not restrict your ability to access care from your provider, and you can continue to receive other emails from Sokya, using our secure electronic communication system instead of your personal email. Our secure electronic communication system will require you to log into a separate portal to access the email that is being sent.